The Handbook for successful consultation of citizens on achieving energy efficiency has been released

The partner organization in the project, crOss renoHome KLIK, developed handbook intended for energy advisors working in One Stop Shop (OSS) for energy efficiency. This comprehensive handbook provides concise knowledge necessary for effective consultation of citizens on energy efficiency, developed by a team of experts in collaboration with relevant sectors.

The handbook emphasizes the importance of continuous improvement for energy advisors, encouraging them to constantly expand their knowledge and stay informed about the latest technologies, materials, and work methods. In addition to basic knowledge about energy and technical terms, the handbook provides insight into legal frameworks, energy classes, and detailed information on various aspects of energy efficiency.

The handbook is written in Croatian, but due to the absence of language barriers, it can be used in neighboring countries such as Slovenia, Serbia, Bosnia and Herzegovina, and Montenegro.

Chapters of the handbook cover a wide range of topics, including:

  • One Stop Shop (OSS)
  • OSS in Croatia and the EU
  • Energy efficiency
  • Energy classes
  • Legal frameworks
  • Understanding bills
  • Electricity bill
  • Heat energy bill
  • Gas bill
  • Photovoltaic power plants
  • Solar collectors
  • Biomass heating
  • Heat pumps
  • Other heating systems
  • Insulation
  • Windows and doors
  • Energy efficiency consulting in OSS
  • Identifying individual needs and possibilities
  • Useful online tools
  • Co-financing of energy efficiency
  • Example of the Public Call of the Environmental Protection and Energy Efficiency Fund based on the Public Call from 2022 and the Announcement of the public call in 2024

This handbook is a valuable resource for all energy advisors and will enable them to provide more efficient and professional support to citizens in achieving energy efficiency in their homes.

Link to the Handbook for Successful Consultation of Citizens on Achieving Energy Efficiency: [Link]

For additional materials, visit the DOOR website:

Additionally, the partner organization Croatian Green Building Council (CGBC) has announced:

There are plans to record video materials containing both a theoretical part in the form of a presentation and a practical part presenting examples from practice and case studies. Viewers will have the opportunity to familiarize themselves with relevant content, and after watching the video, participants will have the opportunity to take an exam and obtain an Energy Advisor certificate.

This Handbook for Successful Consultation of Citizens on Achieving Energy Efficiency is part of the project report ” Training materials for the energy advisors,” which can be found at the link.